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Freshdesk Monitor

Alerts you if the responder of the ticket you are viewing changes, there is a new ticket or one updates, and auto-refreshes the ticket page. New ticket and updated ticket notifications only work when you have a ticket list open in a tab

作者
Adrian Bradfield
日安装量
0
总安装量
36
评分
0 0 0
版本
3.0
创建于
2016-07-29
更新于
2017-01-27
大小
5.8 KB
许可证
暂无
适用于

Freshdesk Monitor

This script enables certain notifications to make working in freshdesk a bit smoother.

(Updated to fix broken notification API)

  • It will monitor tickets that you have open in tabs, and if the agent changes (normally due to another agent sending a reply) it will notify you so you don't send multiple responses.
  • It will monitor any ticket lists you have open in tabs and alert you to any new or updated tickets
  • It will also auto-refresh any ticket lists when there is an update

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